Online ordering that works like part of the restaurant.
Give your guests a modern first-party ordering experience using the same menus, rewards, gift cards, store settings, and kitchen workflows you already manage in Crisp.
Configure the menu once. Use it everywhere Crisp takes an order.
The strongest advantage of first-party ordering with us is not the storefront itself. It is that you're not maintaining a second menu, a second customer database, and a second order workflow beside the one you already run.
- One underlying menu configuration supports the POS, web ordering, branded mobile app, and self-service kiosk
- Configure products and modifier groups for direct delivery integrations too
- You don't rebuild a separate online menu with another provider
- Channel-specific availability still determines which products appear online
- Menu updates remain centrally governed through our menu architecture
Find a store and know what to expect.
Guests begin with a map and location list, and the storefront reflects what each location can actually do right now.
- Show store hours, including special closures
- Let guests see whether a location is currently accepting digital orders
- Temporarily close online ordering from the POS for the rest of the day
- Show available fulfillment methods per store
Not every location offers every method. A store may offer only one, such as drive-thru pickup.
What the guest experience has to get right.
Built for menus where the guest configures almost everything.
Customization-heavy concepts lose digital orders when the storefront cannot express the product. Our online ordering uses the same modifier structure as the register.
- Support required and optional modifiers alike
- Enforce selection minimums and maximums
- Well suited to beverage and other customization-heavy menus
- Structured combo workflows are supported
Complex products presented clearly
Built for menus where the guest configures almost everything.
Customization-heavy concepts lose digital orders when the storefront cannot express the product. Our online ordering uses the same modifier structure as the register.
- Support required and optional modifiers alike
- Enforce selection minimums and maximums
- Well suited to beverage and other customization-heavy menus
- Structured combo workflows are supported
Meaningful pricing for configurable products
Show a real starting price, not a zero-dollar product.
Some products are priced through their required selections, which can leave the base product technically priced at zero. We calculate a meaningful minimum instead.
- Let required selections determine the final price with recipe-based pricing
- Display a minimum starting price based on those required selections
- Your guests never see a misleading zero-dollar item
- This describes guest-facing product pricing, not inventory costing
Store-controlled fulfillment
Each store offers the pickup methods it can actually run.
Fulfillment is a store-level decision, and the guest's choice stays attached to the order once it reaches your restaurant.
- Control which pickup options each store offers
- The guest confirms the fulfillment method during checkout
- The chosen method remains attached to the order inside your restaurant
- Let your kitchen and expo employees distinguish takeout, dine-in, drive-thru pickup, and curbside
Connected rewards and stored value
The same rewards and balances the guest already has.
Because ordering, loyalty, and stored value share one profile, checkout does not require a separate rewards integration.
- Let guests apply loyalty credit at checkout
- Surface eligible coupons during checkout
- Use gift cards tied to the guest profile
- Multiple gift-card balances, loyalty credit, coupons, and a credit card can contribute to one order
- Web guests may check out without creating a loyalty account
- We may show what the guest could earn by joining the rewards program before checkout completes
Promise the right time. Start production at the right time.
- Configure a standard preparation time
- Most guests choose ASAP, and the order is released based on that configured prep-time expectation
- Guests may schedule orders up to three days in advance
- Show scheduled orders in the store's order overview before they enter active production
- We wait until the correct lead time to send the order to the KDS or print labels
- Pickup time
- 2:00 p.m.
- Configured prep time
- 15 minutes
- Production release
- 1:45 p.m.
Know the guest is outside before they call.
- 01Provide curbside instructions to the guest
- 02The guest chooses curbside during checkout
- 03On arrival, the guest taps “I’m here” in the mobile app
- 04You receive an arrival notification
- 05Send a preconfigured response back
The arrival and response workflow is available through the branded mobile app.
See the branded mobile app →Digital orders should not become a second restaurant workflow.
- Web orders enter the same order overview used for other channels
- Their source and fulfillment method remain visible to your team
- Prep time controls when the order is released into production
- KDS, labels, expo, ready status, and pickup completion stay connected
- When the kitchen marks an order ready, we can send a ready notification where that feature is enabled
Online ordering is one channel of the same system.
Branded Mobile App
The authenticated home for the same ordering flow.
Loyalty & Rewards
The guest profile behind rewards and stored value.
Kitchen Operations
Where the digital order is produced.
Menu Management
The single menu configuration used online.
Marketing & Campaigns
Offers and audiences built from digital behavior.